Customer service is one of the most important ways a small business can distinguish itself from competitors. You have the unique opportunity to connect directly with your customers, furnish the products or services that meet their needs, help them with problems, and follow up after the sale. This generates more than just sales; it also creates relationships that will not only keep those customers coming back, but also lead to referrals and new business
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Efficiency is the key to maximizing small business profitability, productivity, and potential. But in devoting so much attention to processes and people, however, small business owners often neglect to optimize their most important asset—themselves.
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When SCORE 87 Flagler & Volusia began, Bonanza ruled the television ratings, Frank Sinatra owned the radio waves with “Strangers in the Night,” America was pushing for the return of her troops from Vietnam and college head coach Steve Spurrier was the Heisman Trophy winner. That year was 1965.
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Determine whether your idea is really a good business plan.
What problem does it solve? “Be very honest with yourself in the business idea you come up with,” Williams says. If your passion doesn’t translate into a viable business, maybe you’re better off pursuing it as a hobby or volunteer.
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The baby boomer generation is redefining retirement. While their parents may have looked forward to golf in their golden years, many people heading toward retirement today are thinking about work instead.
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It has been said that when we express gratitude,
For small business owners this is particularly important when it comes to thanking customers for their business. Without their support, few enterprises would last very long.
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A Flower Cottage, Inc., in Port Orange, receives
SCORE’s Volusia | Flagler “Lewis Goodman Start-up Business Award” for new Entrepreneurs 2013. Steve and Sherri Wronski, owners of A Flower Cottage since 2013,
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